Sr Engineer - Service Delivery - Services Wrap Tata Communications
Tata Communications
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: ProblemSolving Skills, Customer Service Support, Awareness of latest technologies
About Tata Communications
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets: Demonstration of problem-solving skills. Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments. Maintain awareness of the latest technologies in the domain.,