Sr. Customer Service Associate JK HR Services
JK HR Services
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Negotiation skills, Customer Service skills, international voice process, Customer Service, MS Office, google suite, English communication, PC Skills, Call center environment
About JK HR Services
Job Description
Required a suitable and experienced candidate with the ability to work in an internationally dynamic, fast-paced environment. The associate has to deal with Australian customers and insurance companies, hence having strong English communication (written and verbal) and negotiation skills. Developed PC and customer service skills are also essential for success in this role. Candidates who have lived/ worked in Australia, New Zealand, or Overseas are preferable. Previous experience within an international voice process in customer service or the call center environment will be looked upon favorably. Responsibilities and Duties: Communication via phone and emails with insurance companies and clients (current and potential) in Australia. Other ad hoc administrative duties as required by the management Experience: Minimum 3 to 6 years work experience in BPO, International Call Centre would be an advantage IELTS Exam scores would be a plus. Knowledge of MS Office and Google Suite Qualification: Minimum Qualification Graduate / Post Graduate Benefits: Salary Best in the industry but can be negotiable for the right and deserving candidate Performance based bonus Timings: Summers - Monday to Friday 4:30 AM to 01:30 PM IST Winters - Monday to Friday 3:30 AM to 12:30 PM IST Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Rotational shift Performance bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Preferred) Language: English (Required) Work Location: In person,