Sr. Customer Relationship Management In Mumbai Aashni + Co

About Aashni + Co

Job Description

Key Responsibilities Customer relationship management: Serve as the primary point of contact for clients post-purchase, ensuring their needs are met promptly and efficiently. Build and nurture long-term relationships with clients, fostering loyalty and repeat business. Communicate effectively with high-value customers, providing personalized service and solutions tailored to their preferences. Post-sales support and issue resolution: Manage customer queries and concerns related to alterations, product quality, returns, and exchanges. Coordinate with internal teams, including tailoring, design, and inventory, to ensure timely and accurate resolution of post-sales issues. Track and monitor post-sales requests, providing regular updates to customers on the status of their concerns. Process management and improvement: Streamline post-sales processes to enhance efficiency and customer satisfaction. Implement systems to track and manage post-sales requests, ensuring timely resolution and follow-up. Analyze recurring issues and recommend process improvements to reduce customer complaints. Client engagement and retention: Maintain a proactive approach to client communication, checking in post-delivery to ensure satisfaction. Suggest complementary products and services during post-sales interactions to drive additional sales opportunities. Organize client appreciation activities or events to strengthen relationships and enhance brand loyalty. Reporting and analytics: Maintain detailed records of customer interactions, post-sales issues, and resolutions. Generate reports on post-sales performance, including client satisfaction scores and resolution turnaround times. Analyze data to identify trends and areas for improvement in the post-sales process. About Company: Aashni + Co opened its flagship concept store in London's charming Notting Hill in the autumn of 2012 to pioneer the most desirable edit in Indian high fashion. Ever since, the brand has come to be associated with providing the residents of the United Kingdom access to visionary South Asian designers, with offerings ranging from haute couture to ready-to-wear, jewelry, and accessories. Designers include Anamika Khanna, Anushree Reddy, Gaurav Gupta, Manish Malhotra, Sabyasachi, Rahul Mishra, Ridhi Mehra, Rimple and Harpreet Narula, Varun Bahl and like. Trying to reach out to a more global audience without any geographical barriers was the next logical step, which is how www.aashniandco.com was born in 2016. The online leg of the Aashni + Co family will stay true to its penchant for all things luxe and promises to bring the modern Indian woman a specially curated selection of the best in fashion. All just a click away.,