Sr. Associate - Voice WNS
WNS
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: MCOs, Residuals, Microsoft Office, Outlook, Excel, Customer handling, Amadeus, Ticket issuance, Reissuances, Fare Rules, Schedule changes, Name corrections, Manual Calculations, Sabre, English proficiency
About WNS
Job Description
The job involves various responsibilities related to ticket issuance, reissuances, fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, and handling complex itineraries including international, multi-destination, and different currencies. Proficiency in Microsoft Office applications such as Outlook and Excel is required. The role also entails dealing with difficult or irate customers effectively, setting and managing expectations positively, and providing a seamless customer experience that fosters loyalty. The ideal candidate should have a minimum of 2 years of working experience in Sabre and Amadeus, with proficiency in the latest versions of both GDSs. Fluency in English, both spoken and written, is essential for effective communication. The position requires graduates or undergraduates who possess strong communication skills and attention to detail.,