Sr Associate Technical Support Docdort
Docdort
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: customer, Bonus, Customer Service, Communication, CRM, Technical Support, crm documentation, Logical thinking, Multitasking, billing issues resolution, Problemsolving
About Docdort
Job Description
TITLE: Sr Associate Technical Support Process: INTERNATIONAL BLENDED PROCESS (EMAIL/INBOUND) Work Location- Tech Mahindra Hinjewadi Phase 3 Location: Pune, Maharashtra Role & Responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Required Profile Min 12 month of international Voice experience Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in US environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks And Benefits Cab Facility both ways Pick up and drop within Transport radius. Joining bonus Job Type: Full-time Skills: crm documentation,customer,logical thinking,bonus,multitasking,billing issues resolution,customer service,communication,problem-solving,crm,technical support,