Spot Offers With Infosys Uk Shift Salary Upto 7lpa Infosys BPM

About Infosys BPM

Job Description

You will be joining a company that is dedicated to delivering outstanding customer service and promoting a work environment that values inclusivity and collaboration. In this role, your main responsibility will be to handle customer calls in order to address their inquiries and issues while ensuring top-notch customer service. Your key responsibilities will include: - Managing customer calls to address their queries and concerns effectively. - Offering exceptional customer service by actively listening, understanding customers" problems, and providing appropriate solutions. - Keeping precise records of all customer interactions using CRM software. - Working closely with internal teams to resolve complex customer problems that require further escalation. - Achieving performance targets related to quality metrics like first call resolution rate, handle time, and abandon rate. To be successful in this role, you should possess the following qualifications and skills: - Freshers salary: 30k - Experienced: 7.5 lks Required Skills: - Strong communication skills. - Ability to empathize with customers. - Proficiency in using CRM software. Preferred Skills: - Previous experience in customer service. - Strong problem-solving abilities. This company is an equal opportunity employer that is dedicated to promoting diversity and inclusivity within its hiring procedures. For further inquiries or to apply for this position, please contact: - Anusha at 7815982900 - Suman at 7848820047 - Pooja at 9886112704,