Splunk Infrastructure Specialist HCL Technologies

SPECIALIST

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-Autonomics-Observability - AIOPS

Qualification

B-Tech

Location

Bangalore

Job Description (Posting).

Design, deploy, and manage Splunk infrastructure
Develop and maintain Splunk dashboards, queries, and alerts
Integrate Splunk with various data sources to ensure comprehensive data ingestion
Collaborate with cross-functional teams to gather requirements and provide Splunk solutions
Implement and enforce best practices for Splunk data management and retention
Provide user training and support for Splunk-related activities
Ability to manage multiple work streams without missing key deadlines;
Should be comfortable working in Linux/Unix environment as well as Windows;
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level