Specialist, Technical Support Engineering JLL
JLL
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Vendor Management, Maintenance management, Incident management, Root Cause Analysis, Contractor oversight, Access Control Procedures, Remote Hands Activities, Documentation preparation, Compliance Verifications, Audit Support, Procedure Improvement, Health, Safety Management
About JLL
Job Description
Key Responsibilities Support the daily operations of critical data Centre facilities globally, ensuring compliance with JLL and client's policies and financial regulatory requirements. Coordinate and track preventative and reactive maintenance schedules, including vendor management and contractor oversight. Enforce rigorous access control procedures to maintain site security and regulatory compliance. Maintain detailed records and logs for work orders, incidents, risk assessments, and maintenance activities. Liaising with internal and external technical teams through to request resolution. Assist in incident management by responding to alarms, raising tickets, documenting incidents, and supporting root cause analysis investigations. Ensure operational tasks, such as remote hands activities (racking, patching, cable management, equipment decommissioning), are completed efficiently and accurately. Support internal and external audits by preparing documentation and assisting in compliance verifications. Participate in the improvement of site procedures (SOPs, EOPs, MOPs) and operational best practices. Promote a culture of health, safety, and risk management in accordance with JLL and client standards,