Solutions Consultant - Trainee Konnect Insights

About Konnect Insights

Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data.

Job Description

We are seeking motivated individuals to join our CX Solutions Trainee Program at Konnect Insights. You will have the opportunity to collaborate closely with the founder and leadership team, setting the stage for your progression to a Solutions Consultant within one year. As part of this program, your responsibilities will include shadowing the founder and CX team to gain insights into real-world enterprise challenges. You will be involved in creating solution demos, use cases, and client proposals. Additionally, you will learn from and assist solutions consultants, contribute to product onboarding, and support client success strategies. By working across various departments such as product, sales, support, and marketing, you will gain a comprehensive understanding of how a B2B SaaS business operates and expands. Engaging in critical customer meetings and industry research will be integral to your learning experience, and your input will be valued in shaping the product roadmap and client presentations. To excel in this role, we are looking for fresh graduates or individuals with up to one year of experience from any academic background. Strong verbal and written communication skills are essential. Being tech-savvy and having the ability to quickly grasp software platforms will be advantageous. An analytical mindset with a focus on problem-solving, coupled with a proactive approach to learning and making a meaningful contribution, are traits we value. The ideal candidate should thrive in dynamic environments and be eager to evolve into a client-facing position. If you are ready to embark on a challenging yet rewarding journey with us, where you will have the opportunity to grow both personally and professionally, we invite you to apply for this position. This job opportunity was presented by Salonee Bhatia on behalf of Konnect Insights.,