Slovak Speaking IT Support Specialist - Athens Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is excited to announce a fantastic opportunity for a Slovak Speaking IT Support Specialist in Athens, Greece! This role is perfect for individuals who are passionate about technology and dedicated to providing excellent customer service. As a vital member of our team, you will assist Slovak-speaking clients in overcoming their IT challenges and ensuring their technical needs are met with efficiency and professionalism.

Key Responsibilities

• Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of hardware, software, and network issues.
• Guide clients through technical inquiries while educating them on best practices and features.
• Document all customer interactions and resolutions accurately in the support database.
• Work collaboratively with other team members to escalate complex issues as needed.
• Stay informed about the latest trends and updates in technology to enhance support services.
• Engage in continuous learning and development to sharpen your technical skills.

Requirements

• Fluency in Slovak and English is required.
• Experience in IT support or a technical customer service role is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Familiarity with common operating systems, software applications, and networking concepts.
• A proactive, positive attitude and a commitment to teamwork and professional growth.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )