Shift Manager - Incident Management Dicetek LLC
Dicetek LLC
Office Location
Full Time
Experience: 8 - 8 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Incident management, Coordination, Communication skills, ITIL processes, Problemsolving
About Dicetek LLC
Job Description
Mandatory skills Strong understanding of ITIL processes, with ITIL certification preferred. Proven experience in incident management, particularly in high-availability environments. Excellent problem-solving, coordination, and communication skills. Ability to work under pressure and manage critical incidents effectively. Flexibility to work in a 24/7 shift environment, including weekends and holidays, as per business needs. Desired Skills ITIL Certification Roles & Responsibilities The Incident Management Shift Manager is responsible for managing incidents effectively to ensure timely resolution within agreed SLAs, maintaining service quality, and ensuring alignment with integrated ITIL processes. The role requires overseeing incident management activities during assigned shifts, including outside business hours, to minimize operational disruptions and provide consistent support. Overall years of experience 13+ Relevant years of experience 8+ Industry & Education background Computer Science,