Services Head-Client Operations Infosys BPM Limited

About Infosys BPM Limited

Job Description

Key Responsibilities: Description Business Planning Review Coordinates with Account Manager for account plan new areas of growth Transition Coordination Plans and reviews the people Infra Tech requirements with the transition team in order to finalize the target delivery model Reviews and Sign off SOW MSA to complete contractual process Sign off training certification methodology to ensure right skilling of the engagement Operations Co ordinate resource deployment across all processes for the engagement Size Span Shift Utilization skill set to ensure budget pricing compliance Idneitfy needs for training to ensure development across domain Operations and Behavioral Governance Planning Prepare Internal and External Governance model to monitor contractual compliance employee engagement performance and relationship health Performance Talent Planning Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective Creates career development Succession planning for direct reportees to ensure sustainable employee engagement and motivation Financial Review Conducts monthly financial review with direct reportees and BU head and take corrective actions if any Resource Optimization Identify and implement opportunities for work redesign Shift utilization staff mix staff utilization to meet exceed internal financial goal Revenue Enhancement Validates and prepares business case for identified opportunities within existing service lines for growth CSAT Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction Domain F A RTR AP AR FP A Strong domain knowledge in these area Preferred Skills: BPM->Leadership - JL7B,