ServiceNow Service Mapping Specialist Neoskills

About Neoskills

Job Description

Position Summary

We are seeking a skilled ServiceNow Service Mapping Specialist responsible for designing, configuring, and maintaining accurate service maps within the ServiceNow platform. This role will play a key part in ensuring the integrity of the Configuration Management Database (CMDB) and supporting IT operations through effective visualization of IT infrastructure and business services.

Key Responsibilities

• Design, configure, and maintain service maps in the ServiceNow Service Mapping application to accurately represent business and IT services.

• Collaborate with infrastructure and application teams to discover and model dependencies between IT components and services.

• Perform discovery and dependency mapping to ensure CMDB data is current and reliable.

• Troubleshoot and resolve issues related to discovery and service mapping processes.

• Develop and maintain documentation for service mapping workflows, standards, and best practices.

• Work closely with ITSM, Change Management, and Incident Management teams to enhance operational efficiency through accurate service mapping.

• Conduct periodic audits and validations of service maps to maintain data quality and consistency.

• Provide training and support to internal stakeholders on the effective use of ServiceNow Service Mapping features.

• Stay up-to-date with the latest ServiceNow releases and enhancements to leverage new capabilities in the Service Mapping module.

Required Qualifications

• Strong experience in ServiceNow Service Mapping and Discovery modules.

• In-depth understanding of IT infrastructure, including servers, applications, databases, and network devices.

• Solid knowledge of CMDB principles and best practices.

• 3+ years of experience working with the ServiceNow platform.

• Proven ability to analyze complex IT environments and map service dependencies accurately.

• Strong documentation and troubleshooting skills.

• Excellent communication and collaboration skills.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist Discovery or CMDB.

• Experience with MID Server deployment and troubleshooting.

• Familiarity with cloud infrastructure (e.g., AWS, Azure) and hybrid environments.

• Knowledge of ITIL processes and service management frameworks.

Why Join Us

• Work with cutting-edge ServiceNow technology and contribute to enterprise-level IT transformation.

• Collaborate with global IT teams and influence service reliability and visibility.

• Opportunities for learning and growth within a dynamic and supportive environment.