ServiceNow Business Analyst-ITSM Sandoz India Pvt Ltd
Sandoz India Pvt Ltd
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Telangana
Skills: Communication skills, Financial Modeling, Requirements Analysis, Requirements gathering, Stakeholder management, Analytical Thinking
About Sandoz India Pvt Ltd
Job Description
Job Description Major accountabilities: Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures Continual Service Improvement - analyzing issues that need resolving or processes that can be improved Preparing documentations and leading trainings for changes happening in ServiceNow Training and coaching staff members Collaborating with managers and executives to ensure changes are effective and benefits realized Collaborating with developers to ensure best practices are followed for deployment Performing configuration/ minor development activities as per the official Sandoz processes Key Performance Indicators (Indicate key facts and figures) Customer/ Business satisfaction Successful deployments, measured by BAU ServiceNow KPIs Benefits delivered by BPA activities Risks, Demands and other activities associated with the role CMMI Maturity Assessment for the respective area of the BPA Minimum Requirements Work Experience: 4-5 years Business Analyst Experience/ ServiceNow Consultant 3+ years of consulting/ configuring experience in at least one of the following ServiceNow areas ITSM ServiceNow Configuration experience and general platform understanding Skills Analytical Thinking. Communication Skills. Financial Modeling. Requirements Analysis. Requirements Gathering. Stakeholder Management. Languages English.,