Service Team Lead - Lucknow Paytm
Paytm
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: Uttar Pradesh
Skills: Team Management, SLA Management, Material management, Upselling, Analytical skills, Data Management, Training, DTH, Broadband, Consumer Electronics, Inventory Management, Service Background, Local Market Knowledge, Stock Handling
About Paytm
Job Description
The ideal candidate will be responsible for managing a team of 15-20 Field Service Engineers (FSEs) for efficient service delivery. You will be in charge of ensuring SLA management by resolving both proactive and reactive issues faced by merchants related to devices. Additionally, you will handle material management from the hub to FSE, including forward and reverse logistics. Your role will also involve utilizing upselling skills, being analytical, and managing data effectively. A trainer mindset is essential for this position. To qualify for this role, you should have a strong background in service management within industries such as DTH, Broadband, Consumer Electronics, etc. Local market knowledge and a deep understanding of stock handling and inventory management are also key criteria for this position.,