Service Team Lead One97 Communications Limited
One97 Communications Limited
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kanpur
Skills: Team Management, SLA Management, Material management, Upselling, Analytical skills, Data Management, Training, Inventory Management, Service Background, Stock Handling
About One97 Communications Limited
Job Description
The job involves managing a team of Field Service Engineers (FSEs) ranging from 15-20 individuals. You will be responsible for ensuring timely closure of tickets for both proactive and reactive merchant issues related to devices. Additionally, you will oversee material management processes from the hub to the FSEs, including both forward and reverse logistics. Utilizing upselling skills, analytical abilities, and data management expertise will be essential in this role. A mindset focused on training and development is also crucial. To excel in this position, you should have a solid background in service-oriented roles and experience in industries such as DTH, Broadband, or Consumer Electronics. Local market knowledge and a strong understanding of stock handling and inventory management are key criteria for success.,