Service Strategy Manager Mahindra And Mahindra Limited

Manager - Service Strategy

Responsibilities & Key Deliverables

- To lead and implement Select Service Strategy Initiatives like Allied business incl. Car care, Tyres, Battery etc., Workshop Productivity Improvement projects, Monitoring Bodyshop & Workshop Insurance business (Process enhancment, Claim rate, TAT adherence etc.) & coordination with Dealers & Service providers
- Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters
- Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives
- Pilot rollout followed by smooth ramp-up
- Installing a monitoring or review mechanism to identify deviations and taking corrective actions
- Recommending changes in systems and processes in order to reach the set target more efficiently                    
- Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results
- Undertaking appropriate dealer capability building initiatives to augment strategic imperatives
- Analyze data and developments in the market to identify inputs into strategic planning                    

Preferred Industries

Education Qualification

Diploma in Engineering/BE (Auto/Mech./Production.)

General Experience

Experience Level