Service Officer - Corporate Employee Solutions Kotak Mahindra Bank

Service Officer - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales

1. Job Role:
2. Responsible for servicing corporates having salary relationship with the bank 
3. Ensuring smooth salary requests of corporates are processed.
4. Processing customers request for account maintenance
5. Getting customers to become digitally active.

Conduct Parichay desk in corporate and meet customers/KDMs

Responsible for sharing account opening details with the corporates post the accounts are certified

Ensuring all complaints are resolved and closed within TAT

Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank

Managing customer & corporate complains & providing end to end resolution. 

Responsible for moving corporates to Net IT platform for automations of salary uploads

Job Requirement:

1. Good communication and problem-solving skills
2. Self-starter and energetic individual
3. Ability to take directions from multiple managers 
4. Basic data entry knowledge.
5. Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
6. Candidate should be confident and a team player
7. Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)

Experience Level