Service Engineer IMPACT HR AND KM SOLUTIONS

About IMPACT HR AND KM SOLUTIONS

Job Description

• Installation & Commissioning:

  • Install, set up, and commission new equipment or systems at customer sites, following specifications and technical guidelines.

  • Conduct initial tests and calibrations to ensure proper functionality and performance from the get-go.

• Preventive Maintenance & Inspections:

  • Perform routine and preventive maintenance checks on installed equipment to catch potential issues before they become major problems.

  • Conduct regular inspections, diagnostics, and performance monitoring to ensure optimal operation and extend equipment lifespan.

• Troubleshooting & Repair:

  • Diagnose technical issues reported by customers, whether over the phone, via email, or during on-site visits.

  • Efficiently troubleshoot complex mechanical, electrical, electronic, or software-related problems.

  • Execute on-site repairs, replace faulty components, and get equipment back to full operational status.

  • Provide remote technical support and guidance when an on-site visit isn't immediately necessary.

• Customer Support & Training:

  • Be the primary technical point of contact for customers, addressing their concerns and providing timely, effective solutions.

  • Train customers and end-users on equipment operation, basic maintenance, and troubleshooting techniques.

  • Build and maintain strong customer relationships, ensuring high levels of satisfaction.

• Documentation & Reporting:

  • Accurately document all service activities, including detailed service reports, repair logs, inventory usage, and customer communications.

  • Maintain precise records of equipment history, configurations, and all services performed.

  • Provide feedback to internal teams (engineering, product development, sales) on recurring issues and product performance to support continuous improvement.

• Resource Management:

  • Manage and maintain an inventory of spare parts, tools, and diagnostic equipment.

  • Plan and coordinate service visits and appointments efficiently to optimize time and resources.

• Safety & Compliance:

  • Strictly adhere to all safety protocols, industry standards, and company policies during all service operations.

  • Ensure all repairs and maintenance activities comply with relevant regulations and quality standards.