Service Engineer Paskals Fluid Systems Pvt. Ltd.

About Paskals Fluid Systems Pvt. Ltd.

Job Description

• Equipment Installation and Maintenance: Install, configure, and maintain equipment and machinery at customer sites
• This could include computers, telecommunications systems, industrial machines, medical devices, and more
• Repair and Troubleshooting: Diagnose and repair technical issues, equipment malfunctions, and breakdowns in the field
• Troubleshoot problems, replace faulty components, and ensure systems are operational
• Service Calls: Respond to service requests and service calls from customers
• Schedule and perform on-site visits to address issues and provide technical support
• Customer Interaction: Interact with customers in a professional and customer-focused manner
• Answer questions, explain services, and provide updates on service status
• Maintenance and Upgrades: Conduct routine maintenance and equipment upgrades to ensure optimal performance and extend the lifespan of machinery and systems
• Data Collection: Collect data, measurements, or information relevant to the job, which may involve using specialized tools or instruments
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer communication
• Safety Compliance: Follow safety protocols and guidelines to ensure a safe work environment for both the field work professional and customers
• Driving and Travel: Some field work professionals may be required to drive to various locations, which could include local or long-distance travel
• Inventory Management: Keep track of equipment, tools, and spare parts needed for field service operations
• Order supplies as necessary
• Technical Skills: Possess technical expertise related to the specific field, including knowledge of equipment, software, and relevant technical standards
• Communication: Communicate effectively with both technical and non-technical individuals, such as providing clear explanations to customers and reporting technical issues to the technical team
• Problem-Solving: Analyze complex technical problems and develop solutions on-site or recommend actions to address issues effectively
• Adaptability: Field work professionals need to be adaptable to handle various situations and challenges they may encounter while on-site
• Teamwork: Collaborate with colleagues, team members, and other departments when necessary to complete tasks or address customer needs