Service Desk Specialist HCLTech
HCLTech
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: VPN, Citrix, VDI, Telecom, Excellent communication, International Voice Support, Mobility related Application, DesktopGeneral system related issues, Troubleshooting Outlook, MS officeO365
About HCLTech
Job Description
You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,