Service Desk (NOC) - Team Lead Bahwan Cybertek Group
Bahwan Cybertek Group
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Communication skills, team management skills, Shift Management, Ticketing Tools, Service Now, JIRA, Monitoring tools, Splunk, Linux, Windows, SLA Adherence, SolarWinds, OpsGenie, networks
About Bahwan Cybertek Group
Job Description
You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. This role requires working in 24x7 rotational shifts with week offs.,