Service Desk Managment ARTECH INFOSYSTEMS PRIVATE LIMITED
ARTECH INFOSYSTEMS PRIVATE LIMITED
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 1 - INR 300000 /year
Type: Full Time
Location: Bangalore
Skills: Service Desk Management, Technical Support, service desk managment
About ARTECH INFOSYSTEMS PRIVATE LIMITED
Job Description
Job Description:
Fresher
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with technical teams to resolve complex issues.
- Document and track all client interactions and solutions.
- Contribute to continuous improvement initiatives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles.
- Experience with ticketing systems and remote support tools.
- Knowledge of troubleshooting techniques for software applications.
- Excellent communication and customer service skills.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
Contact Details
Phone: 7893128883
Mail: Mohammed.Firoz@artech.com