Service Desk (Knowledge Manager) Cognizant
Cognizant
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Coimbatore
Skills: Knowledge Management, Training, Communication, collaboration, Evaluation, ITIL
About Cognizant
Cognizant is a multinational information technology services and consulting firm headquartered in the United States. Its headquarters are located in Teaneck, New Jersey, in the United States. Cognizant is listed on the NASDAQ-100 under the symbol CTSH.
Job Description
Job Summary Knowledge Manager Responsibilities Designing developing and managing programs related to knowledge management. Deploying training communications and awareness programs related to knowledge management Identifying ways to improve the current knowledge management system. Developing new programs and solutions that meet the needs of the department. Collaborating with multiple teams to capture new information that can be stored in knowledge base Maintaining the knowledge management system or platform (CMS LMS etc.). Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting. Encouraging a knowledge-sharing culture across the organization. Certifications Required ITIL,