Service Desk Engineer - L1 Support Bahwan Cybertek Group
Bahwan Cybertek Group
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Communication skills, Incident management, Shift Management, Service Now, JIRA, Splunk, Linux, Windows, SLA Adherence, SolarWinds, OpsGenie, networks
About Bahwan Cybertek Group
Job Description
As a candidate for the position of L1/ L2 Monitoring and Incident Management, you should possess excellent communication skills and the ability to manage shifts independently. Your day-to-day responsibilities will include monitoring alerts, initiating Bridge Calls, engaging with stakeholders, being actively involved throughout the bridge call, and preparing Problem statements. It is essential to adhere to SLAs and follow up on issues with the respective application teams. You should have experience in creating tickets in Service Now/JIRA Ticketing tools and monitoring server/application alerts using Monitoring Tools like SolarWinds, Opsgenie, and Splunk. Additionally, having basic knowledge (L0 is adequate) of Linux, Windows, and Networks is preferred for this role. This position requires working in 24x7 rotational shifts with week offs included.,