Service Desk Engineer Renovision Automation Services Pvt. Ltd
Renovision Automation Services Pvt. Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Responding to, Answering calls, Logging tickets, Providing first level support, RouteAssign tickets, Identifying, escalating issues, Updating Pending Tickets, Followingup with end users, Tracking, Scheduled Activities
About Renovision Automation Services Pvt. Ltd
Job Description
Experience- 1.5+ years Location- Mumbai, Kolkata, Delhi, Gujarat, Required Skills- Any graduate with 1.5 years experience. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriate support group, if necessary. Remote Engineer should check duplication of tickets Engineer visit note, activity completion notes with current status of call logged, Notifications if any must be updated regularly Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets Tracking and scheduled activities. E.g.- UPS Dry Run, Stock Take etc. Willing to work on weekends and Holidays Job Types: Full-time, Permanent Shift: Rotational shift Ability to commute/relocate: Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current location What is your current CTC What is your expected CTC What is your notice period Education: Bachelor's (Preferred) Experience: total: 1 year (Required) Work Location: In person,