Service Desk Engineer TVS ELECTRONICS LIMITED
TVS ELECTRONICS LIMITED
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: it support, Incident management, System Administration, Communication skills, Documentation, Report generation, ITSM system
About TVS ELECTRONICS LIMITED
Job Description
Job Title: Service Desk Engineer Experience: 1 - 3Years Location: Bangalore Note: Immediate Joiners are Preferred. Role Overview: 1. Handling incoming IT support requests via phone, email, chat, or in-person. 2. Logging, tracking, and managing incidents and requests using an ITSM system. 3. Identifying and escalating complex issues to the appropriate IT teams or specialists. 4. Effectively communicating with users, providing updates, and documenting resolutions. 5. May involve basic system administration tasks like password resets, account unlocks, and software installations. 6. Maintaining accurate records of all interactions, resolutions, and report generations. Job Type: Full-time Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Shift: Day shift Morning shift Work Days: Monday to Friday Application Question(s): What are your current and expected CTC Experience: Service Desk Support: 1 year (Required) Work Location: In person,