Service Desk Renovision Automation Services Pvt. Ltd
Renovision Automation Services Pvt. Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 50000 - INR 350000 /year
Type: Full Time
Location: Noida
Skills: Incident, Service Request Management, Ticketing software, priority setting, OST, Windows, Outlook configuration, Troubleshooting, Ticketing Tools, Service Desk
About Renovision Automation Services Pvt. Ltd
Job Description
Position Overview
We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000.
Key Responsibilities
As a Service Desk professional, you will be responsible for:
- Managing and resolving incidents and service requests in a timely manner.
- Utilizing ticketing software to track and document all interactions and resolutions.
- Setting priorities for incoming requests based on urgency and impact.
- Providing support for operating systems, particularly Windows, and applications such as Outlook.
- Conducting troubleshooting to identify and resolve technical issues.
- Collaborating with other IT teams to escalate and resolve complex issues.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Participating in continuous improvement initiatives to enhance service delivery.
Qualifications
The ideal candidate will possess the following qualifications:
- A minimum of 2 to 4 years of experience in a service desk or technical support role.
- Proficiency in incident and service request management.
- Experience with ticketing tools and software.
- Strong troubleshooting skills and a solid understanding of operating systems and applications.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a rotating schedule and on-site environment.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
We are looking to fill 3 positions for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!