Service Delivery Manager, VP NatWest Group

About NatWest Group

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Service Delivery Manager This role will see you influencing stakeholders at all levels across the bank to improve our services and customer journeys Youll play a crucial role in fostering an environment of continuous improvement and supporting bank-wide stability through your delivery of service management disciplines Join a collaborative and innovative team, where youll be recognised for your expertise and specialist knowledge of technology service management We're offering this role at vice president level What you'll do As a recognised specialist, youll be managing technical and operational support for services, activities and processes, and providing leadership and direction in support of bank-wide service stability. Well look to you to act with pace when recovering or protecting service, and with thoroughness when considering the risk to service. Youll also be: Building and maintaining the capability of your team to make sure that the levels of service and quality of deliverables meet the needs of the bank Contributing to and supporting some of the wider technology and people-focused activities to fulfil the needs of the bank Collaborating, communicating, and influencing stakeholders internally and externally in your technology service management area Setting the overall vision and strategy for your business area, and supporting your team to work effectively Managing your teams operations including finances, operational risks and continuous improvement activities The skills you'll need Were looking for someone with advanced knowledge of technology service management disciplines and technical knowledge, including platform, technology, products and domains. Youll also need to be natural problem solver who thrives on tackling challenges and finding innovative solutions. You'll also need to excel at keeping things in order, managing multiple tasks efficiently and making sure everything runs smoothly. Additionally, youll need: Knowledge of industry standard toolsets and processes to drive up customer service within an IT environment Good collaboration and stakeholder management skills Knowledge of Agile and DevOps practices covering value stream, portfolio, platform and feature team levels.,