Service Delivery Manager-Mortgage Trainer Role Cognizant

About Cognizant

Cognizant is a multinational information technology services and consulting firm headquartered in the United States. Its headquarters are located in Teaneck, New Jersey, in the United States. Cognizant is listed on the NASDAQ-100 under the symbol CTSH.

Job Description

The Training Lead for Mortgage Domain is responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of employees within the mortgage department. This role requires a deep understanding of the mortgage industry, its processes, and regulatory compliance. The ideal candidate will possess strong instructional design, facilitation, and leadership skills. The responsibilities of the Training Lead include conducting thorough analysis of training requirements based on business objectives, performance gaps, and regulatory changes. Identifying knowledge and skill gaps within the mortgage team and developing and implementing a training plan to address identified needs. They will also be responsible for creating training materials such as presentations, software demos, and job guides to ensure new hires can contribute productively and efficiently immediately after training. Staying updated on current mortgage processing, underwriting, and closing best practices, laws, and regulations is essential. In terms of curriculum development, the Training Lead will design and develop engaging training materials, including presentations, manuals, workbooks, and online modules. They will create role-specific training programs for various mortgage positions and ensure that the training content aligns with industry best practices and regulatory compliance. For training delivery, the Training Lead will conduct effective training sessions using a variety of methods such as classroom, online, and webinars. They will facilitate interactive learning experiences to enhance knowledge retention and provide ongoing coaching and support to trainees. In terms of performance evaluation, the Training Lead will develop and administer training evaluations to measure the effectiveness of programs. They will track and analyze training metrics to identify areas for improvement and implement continuous improvement strategies to enhance training outcomes. Stakeholder management is also a key aspect of the role, involving building strong relationships with key stakeholders, collaborating with subject matter experts to develop accurate and relevant training content, and effectively communicating with all levels of the organization regarding training initiatives. Requirements for the Training Lead position include a Bachelor's degree in education, proven experience in training and development with a focus on the mortgage industry, a strong understanding of mortgage products, processes, and regulations, excellent facilitation skills, proficiency in using learning management systems and authoring tools, strong interpersonal and communication skills, ability to manage multiple projects and deadlines, leadership and team management experience, ability to work in a fast-paced environment, and willingness to work in any shift.,