Service Coordinator XEXAGON

About XEXAGON

Job Description

Service Scheduling And Coordination Plan and schedule service activities for control panel installation, maintenance, and repairs. Assign tasks to service technicians based on their expertise and availability. Monitor service requests and ensure timely resolution. Customer Interaction Act as a primary point of contact for customers regarding service inquiries and complaints. Provide updates on service progress and ensure customer satisfaction. Gather feedback to improve service quality. Technical Support Assist in troubleshooting and resolving control panel-related issues remotely or on-site. Collaborate with engineers and technicians to address complex problems. Documentation And Reporting Maintain records of service activities, including job orders, maintenance schedules, and spare parts inventory. Prepare reports on service performance and metrics for management review. Coordination With Internal Teams Liaise with production, engineering, and sales teams to align service activities with organizational goals. Ensure the availability of spare parts and tools required for service tasks. Skills: documentation,customer interaction,communication,service scheduling,coordination,spare parts,customer satisfaction,technical support,control panel,