Service Coordinator Happiest Solutions

About Happiest Solutions

Job Description

Location: Navi Mumbai Salary: 35 K Min 3 Years exp In service Coordination Job Summary We're seeking a highly organized and customer-focused Service Coordinator to manage service requests, coordinate with technicians, and provide exceptional customer service. Key Responsibilities 1. Service Request Management: Receive, process, and manage service requests from customers, ensuring timely and effective resolution. 2. Technician Coordination: Coordinate with technicians to schedule and dispatch service requests, ensuring efficient use of resources. 3. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed about service request status. 4. Scheduling and Dispatch: Manage scheduling and dispatch of technicians, ensuring optimal routing and efficient use of time. 5. Data Entry and Record-Keeping: Accurately enter and maintain service request data, customer information, and technician schedules. 6. Problem-Solving and Troubleshooting: Troubleshoot and resolve service-related issues, escalating complex problems to senior staff as needed. Call 8073282577 Job Type: Permanent Benefits: Provident Fund Schedule: Day shift Yearly bonus Experience: Service Coordination: 3 years (Preferred) Work Location: In person Speak with the employer +91 8073282577,