Service Coordinator (1 Year Contract) Getinge
Getinge
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: MS Office tools, SAP, Risk management, Compliance, Interpersonal Skills, Communication skills, Adaptability, Time management, Customer Service, Teamwork, Technical knowledge, Flexibility, Organizational Skills
About Getinge
Job Description
Job Title: Service Coordinator (Third Party - 1 Year Contractual Role) Title of Reporting Supervisor: Team Leader Service Back Office Location: Mumbai Job Overview Effectively manage and coordinate service activities to meet customer needs and expectations. Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders. Job Responsibilities and Essential Duties Strategic Planning. Receive calls from the customer. Schedule all Repair, Maintenance, Validation and Installation jobs. Schedule FSE on a daily basis. (have to be aware where the FSE is at all times) Ensuring the equipment data base is updated at creation of jobs. (once off) Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans) (Installation jobs via a sales order) Daily hours recon for FSEs. Daily and constant follow up with FSEs on their open jobs. Maintaining and updating the Work In Progress jobs. Quotations on open jobs if required. Liaising with customers if return visits are required and advising the customer the ETA of the parts i.e. updating the customer with relevant update for open jobs. Checking Oxando connector (3 times a day) and clearing errors. Assisting customers with any queries with regards to any jobs. ZSH/RSH collaboration with regard to the FSEs and/or any customer issues. Responding to customer emails/queries in a timely manner. Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Minimum Requirements Minimum bachelors degree Excellent knowledge of MS office Tools & SAP Technical Knowledge is preferable. Be knowledgeable of current risk management standards, Compliance, principles and frameworks. Minimum 1 3 years work experience Required Knowledge, Skills, and Abilities Excellent interpersonal and communication skills Adaptability and Flexibility Time Management Customer Service Orientation Teamwork and Collaboration Organizational skills,