Senior Threat Monitoring & Response Engineer Zendesk

About Zendesk

Job Description

Would you like to join a dynamic, sophisticated, and expanding Security team at a leading SaaS company Zendesk is seeking a dedicated Senior Threat Monitoring and Response Engineer with strong communication and analytical skills to contribute to their Threat Hunting and Incident Response initiatives. This role involves a combination of technical proficiency, attention to detail, ability to connect disparate data points, and collaboration within a distributed team environment. As part of Zendesk's Threat Monitoring & Response Team, you will be involved in the development and implementation of processes and tools to swiftly and effectively respond to identified threats targeting Zendesk and its customers. Collaboration with the Security Engineering teams is crucial to ensure the deployment of appropriate tools and techniques for monitoring and detecting threats to the Zendesk platform. Your responsibilities will include assisting in the development of Threat Hunting processes, participating in threat hunting exercises, staying informed about new threats, analyzing attacker tactics, managing cyber security investigations, contributing to automation and orchestration, partnering with the security engineering team, participating in an on-call rotation, engaging with the cyber security community, aiding in the design of Threat Monitoring & Response operations, mentoring junior staff, and embracing change and challenges. To be successful in this role, you should possess: - 3+ years of information security response and investigation experience - 2+ years of experience in a global cloud-based environment - Proficiency in a scripting language - Experience briefing customers on cyber threats Preferred qualifications include security certifications like CISSP or SANS, involvement in information sharing organizations or security user groups, automation skills with Python 3, and system engineering experience. Zendesk, known for building software to enhance customer relationships, serves over 100,000 paid customer accounts globally. With operations across various regions, Zendesk values community engagement through initiatives like the Zendesk Neighbor Foundation. Zendesk is committed to providing an inclusive and fulfilling work environment through a hybrid working model that combines onsite collaboration and remote flexibility. Candidates must be physically located in Karnataka or Maharashtra for this role. If you require accommodations due to a disability, Zendesk is dedicated to making reasonable arrangements in compliance with federal and state laws. For any accommodation needs during the application process, please contact peopleandplaces@zendesk.com. Join Zendesk's mission to bring peace to customer service chaos and become part of a team that values connection, collaboration, and innovation.,