Senior Telecalling Officer Autotrade

About Autotrade

Job Description

We are looking for a dynamic and experienced Senior Telecalling Officer to join our team at Autotrade Design Pvt Ltd. As a key player in the automotive industry, we are seeking a talented individual who can effectively communicate with customers and provide exceptional service over the phone. Responsibilities: Manage a team of telecallers and ensure they meet performance targets Handle escalated customer calls and provide resolutions Monitor call quality and provide feedback for improvement Generate leads and follow up on customer inquiries Maintain accurate records of customer interactions Objectives: Drive customer satisfaction and retention through excellent telecalling service Achieve sales targets through effective lead generation and follow-up Enhance team performance and productivity Qualifications: Minimum of 3 years of experience in telecalling or customer service Excellent communication skills and phone etiquette Strong leadership and team management abilities Ability to work under pressure and meet deadlines Knowledge of the automotive industry is a plus Skills: Excellent interpersonal skills Problem-solving abilities Attention to detail Proficiency in MS Office Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Weekend availability Language: Hindi (Preferred) English (Required) Work Location: In person,