Senior System Administrator HCL Technologies

Senior System Administrator

Experience

2.5-5 Years

Skill (Primary)

DWP-FSS-MEETING SERVICES

Qualification

B-Tech

Location

Bangalore

Job Description (Posting).

the document outlines the job description for an IT Support Analyst position based in Hyderabad. The role involves providing support for corporate Audio Visual (AV) solutions, ensuring high performance in AV systems, and assisting in meeting AV requirements. Key responsibilities include daily checks of conference rooms, providing tier 1 and some tier 2 support, and offering training on AV equipment. Candidates should possess basic AV knowledge, good communication skills in English, Hindi, and the local language, and hold a diploma or bachelor's degree in any field.

Sure, here are the key points from the document:
The document outlines the job description for an IT Support Analyst position based in Hyderabad1.
The role involves providing support for corporate Audio Visual (AV) solutions, ensuring high performance in AV systems, and assisting in meeting AV requirements1.
Key responsibilities include:
o Daily checks of conference rooms1.
o Providing tier 1 and some tier 2 support1.
o Offering training on AV equipment1.
Candidate requirements:
o Basic AV knowledge1.
o Good communication skills in English, Hindi, and the local language1.
o A diploma or bachelor's degree in any field1.
Is there anything else you would like to know about this job description

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level