Senior Support Analyst Oracle

  • company name Oracle
  • working location Office Location
  • job type Full Time

Experience: 3 - 3 years required

Pay:

Salary Information not included

Type: Full Time

Location: Karnataka

Skills: Communication skills, Phone Etiquette, Customer Support, Adaptability, Identifying customer needs, US Customer, Positive attitude, escalation calls, Team player

About Oracle

Job Description

VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE 3+ year of experience working for Customer support, handling minimum of 40+ calls per day Good experience in identifying customer needs and helping customers towards resolution Experience in working with US customer Maintain a positive attitude and calmly respond to customer complaints Handling escalation calls Proven ability to adapt and work in high stress environments, as per business need Must be willing to work in US rotational shifts Candidates must be willing to work from office all 5 days Team player Career Level - IC0,