Senior Process Lead - LPM Infosys BPM Limited
Infosys BPM Limited
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: client requirements, Process Implementation, Team Management, Project Management, Contract Management, Negotiation, Client Relationship Management, Issue resolution, Compliance, Communication skills, MS Office, Supervision, Process Improvement, risk mitigation, scope mapping, efficiency optimization
About Infosys BPM Limited
Job Description
Key Responsibilities: Desired experience in execution and delivery of services in scope mapping client requirements coordinating in developing and implementing processes in line with pre set guidelines Experience in handling teams monitoring overall functioning of project process identifying improvement areas and implementing mitigation plans Project manage the contract request from submission through final approval and execution by client and its 3rd party vendor Facilitate contract negotiations among 3rd party vendors client legal and client business owners Proactively reach out to approvers and signatories to expedite contract cycle time Perform queue management activities such as following up for approvals and signatures allocating requests among Vendor Personnel based on skillset and workload monitoring aging requests releasing contracts for signature and reassigning requests back to client that Vendor Personnel are not trained to satisfy Good negotiation skills Experience in managing client relationship and responsibilities Experience in issue resolving escalations process monitoring and compliance Excellent written and verbal communication skills Adept in using MS Office and varied tools technologies Direct supervision of multiple projects and operations in different cities and offices Work to continually improve processes mitigate risk increase efficiency and optimize effectiveness across the preservation process Preferred Skills: LPM->LPM-general counsel,