Senior Operations Manager The Hird
The Hird
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: bpo, Customer Support, People Management, SLA, Quality, Revenue, Billing, Attrition, Shrinkage, International Processes
About The Hird
Job Description
As discussed please find JD : Senior Operations Manager - Gurugram Process - Voice Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year. Should be managing a minimum span size of 200+ people Minimum of 10+ years of experience in BPO. Designation of Senior Operations Manager or Service delivery head on paper. We need people working for a third party who directly interact with the customers via voice medium. They should have a clear understanding of Customer Support KPIs, strong governance of the operations structure & an understanding of P & L. Rest everything will be the same as other Senior Operations Manager roles. Operational knowledge in areas such as people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs. Comfortable with 24x7 shifts. Excellent communication skills. Immediate joiner (priority). Pan-Indian relocation applicable.,