Senior Operations Analyst- Offline Payments Tide

About Tide

Job Description

About Tide Tide is dedicated to building a finance platform that aims to save time and money for small businesses. Offering business accounts, banking services, as well as a range of connected administrative solutions from invoicing to accounting, Tide has quickly become the choice of over 1 million small businesses globally. Established in 2017, Tide serves UK, Indian, and German SMEs from its headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, with a team of over 2000 employees. With a mission to empower small businesses and enhance their efficiency, Tide is continuously expanding into new markets and seeking enthusiastic individuals to join their team. About The Role As a Senior Operations Analyst at Tide, you will play a crucial role by supporting Product Owners in managing cross-functional technical projects. Your responsibilities will include engaging with external partners to establish SLAs and performance standards, presenting research findings to VP/SVP level stakeholders, acting as the voice of the customer by providing Level 3 support to member services, and contributing to the continuous improvement of operations worldwide. What We Are Looking For The ideal candidate will possess: - A minimum of three years of relevant work experience in finance, consulting, technology, or operations - Strong organizational skills with the ability to handle complex projects across multiple work streams - Proficiency in tools such as Jira and Confluence, along with familiarity with customer ticketing systems - A sense of responsibility and autonomy to manage projects with minimal supervision while seeking assistance when necessary - Proactive nature with a passion for process enhancement and problem-solving - Knowledge in inventory management, POS handling, QR management, and Soundbox devices - Exceptional attention to detail and the ability to identify and address issues promptly - Excellent written and verbal communication skills in English for effective interaction with management and external providers - Resilience and determination to persist until a problem is resolved What You Will Get In Return In return for your contributions, Tide offers: - Competitive salary - Self & Family Health Insurance - Term & Life Insurance - OPD Benefits - Mental wellbeing support through Plumm - Learning & Development Budget - WFH Setup allowance - 25 Annual leaves - Family & Friendly Leaves TIDEAN WAYS OF WORKING Tide supports a flexible workplace model that accommodates both in-person and remote work to cater to diverse team requirements. While remote work is encouraged, Tide values face-to-face interactions to foster team collaboration and innovation. The office spaces are designed to promote creativity and team bonding, encouraging regular in-person gatherings for a strong sense of community. TIDE IS A PLACE FOR EVERYONE Tide promotes a transparent and inclusive environment where every team member's voice is valued and heard. Please note that your personal data will be processed by Tide for recruitment purposes in compliance with Tide's Recruitment Privacy Notice.,