Senior Manager - Support Specialist Saxo Bank

About Saxo Bank

Saxo Bank is a Danish investment bank that specialises in online investment and trading. Lars Seier Christensen, Kim Fournais, and Marc Hauschildt established it in 1992 as a brokerage firm under the name Midas Fondsmæglerselskab. The company changed its name to Saxo when it obtained a banking licence in 2001.

Job Description

Support Specialist – 5 to 9 Years – SCOM(Mandate), Dynatrace is good to have skill.

 Note : Admin profiles also if they are ok to work as a user.

Position Description: IT Business Support Analyst (Monitoring Operations)

About the Job:

• Hands-on technical experience with working in Monitoring Support function in Financial Services,
preferably Investment Banking, Trading and Administration domain leveraging trading-based
applications in front / middle and back office.
• Hands-on (user level) on monitoring system, such as Dynatrace, SCOM.
• Log visualization tool, preferably Elastic, Kibana.
• Exposure in handling application and infrastructure monitoring tasks (on-prim or cloud-based)
• Exposure in event management, application & infra-alert / log monitoring & analysis
• Hands-on technical experience with incident triage, troubleshooting, resolution, root-cause and
monitoring of critical and high-frequency applications and services.
• Basic knowledge of networking technology
• Hands-on experience with ITSM tools, such as ServiceNow
• Good experience on ITIL processes & framework - Incident Management, Problem management,
Change Management
• Fundamental knowledge of Financial Markets, Trading, and Instruments such as stocks, equities,
bonds, derivatives (futures, options) etc
• Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills,
and thrive in high-pressure dynamic environments
• Strong attention to detail, able to demonstrate good problem-solving ability
• Excellent written and verbal communication skills
• Should be comfortable and willing to work in different shifts.
• Must have: Investment banking or trading domain background
• Nice to have: Experience and/or exposure UiPath or similar automation tools & technologies
• ITIL v3 or v4 certified would be preferred
Your Profile :
8-11 years with strong technical and hands-on experience with working in IT application & monitoring
support function in Financial Services, preferably Investment Banking, Trading and Administration
domain.

Skills:
·         Monitoring tool (user level), preferably Dynatrace and SCOM.
·         Log visualization tool, preferably Elastic, Kibana.
·         Hands-on on UiPath Studio automation tool would be desirable.
·         Any scripting language, preferably Python would be a definitive plus.
·         ITSM tool, preferably ServiceNow.
·         Network monitoring tool, preferably SolarWinds, Thousand Eyes, Fiddler or Wireshark
·         Exposure or knowledge of Kubernetes, Snowflake can be advantageous.
·         Database, preferably MS SQL Management Studio

We offer :
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is
about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you
can truly make a difference.

People Management: (if applicable): NA
Working Conditions: As per Company’s standard working hours; but the candidate should be comfortable
and willing to work in different shifts. IT Monitoring Support operates in multiple shifts and provide support
across 24 hours, 7 days a week, round the year, including weekends and holidays.