Senior Manager - Quality Infosys BPM
Infosys BPM
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Process Improvement, Project Management, Training need analysis, Quality Management systems, Service Delivery Quality Management Systems, Quality Control methodologies, Root Cause Analysis RCA, Failure Mode Effects Analysis FMEA, Lean methodologies, Quality Assurance practices, Quality audit platforms, Transition accounts management, Process Improvement Methodologies, diagnosis, implementation of improvement opportunities, Lean, Six Sigma concepts, Knowledge Management initiatives
About Infosys BPM
Job Description
You have good experience and knowledge in Quality management Systems, Process Improvement, and Service Delivery Quality Management Systems. You possess a solid working knowledge of Quality Control methodologies as well as Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), and Lean methodologies. Your expertise includes experience with Quality Assurance practices that lead to stable and predictable process performance. You have a proven track record of leveraging industry-leading Quality audit platforms to enhance user experience and efficiency within the Quality Team. Additionally, you have experience in managing transition accounts and driving early-stage interventions to ensure the right first-time implementation of quality processes. Your proficiency extends to Process Improvement Methodologies, allowing you to diagnose and implement improvement opportunities to solve chronic business challenges. You focus on process effectiveness and efficiency, providing examples and walkthroughs to support your recommendations. You excel in project managing complex change initiatives by partnering with clients and leveraging Lean and Six Sigma concepts. You have the ability to demonstrate quality concepts and apply them to meet business objectives effectively. Moreover, you work closely with the Training Team to drive key Knowledge Management initiatives and ensure the closed-loop implementation of training needs analysis. Your comprehensive skill set and experience make you an asset in driving continuous improvement and maintaining high-quality standards within the organization.,