Senior Manager Operations (Underwriting) HCLTech

About HCLTech

Job Description

If you are seeking a rewarding opportunity, consider joining us at the Walk-in Drive hosted by HCL in Bengaluru (Karle) for the position of Senior Manager Operations (Underwriting). The primary responsibility of this role is to lead a proficient team in managing day-to-day underwriting operations. This includes ensuring adherence to SLAs, enhancing productivity, and fostering continuous improvement initiatives across teams. Key Responsibilities: - Lead and oversee underwriting operations for multiple teams to achieve high-quality outcomes within specified SLAs and TATs. - Develop and execute strategic plans to optimize team performance, capacity planning, and resource utilization. - Monitor underwriting decisions to ensure compliance with client guidelines and regulatory standards. - Collaborate with quality, training, and compliance teams to enhance accuracy and reduce error rates. - Identify process gaps and implement improvement strategies utilizing Lean/Six Sigma methodologies. - Facilitate effective communication and coordination among cross-functional teams and external stakeholders. - Analyze underwriting data and trends to derive business insights and propose operational strategies. - Conduct performance reviews, governance reporting, and client presentations. - Address team escalations, mentor managers and team leads, and foster a culture of accountability. - Ensure operational compliance with internal policies, industry regulations, and client-specific requirements. Key Skills & Competencies: - Thorough understanding of underwriting processes (mortgage/loan/insurance). - Proficient in leadership and team management within a high-volume operations environment. - Ability to make decisions in complex underwriting scenarios. - Familiarity with workflow management, reporting tools, and operational metrics. - Strong communication, client management, and stakeholder engagement skills. - Experience in process enhancement, automation, and change management. - Excellent analytical skills and knowledge of quality tools (RCA, Pareto, etc.). Qualifications & Experience: - Graduate/Postgraduate in Finance, Commerce, Business Administration, or related field. - Total experience of 12 years with a minimum of 6 years in underwriting operations leadership. - Prior experience in US/UK/AU mortgage or financial underwriting processes is preferred. - Certification in Six Sigma, PMP, or similar methodologies would be beneficial for this role.,