Senior Manager - Operations HCL Technologies
HCL Technologies
Office Location
Full Time
Experience: 7 - 7 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Compliance, Team performance, Attendance, Client Relationship Management, Budget Management, Project Management, Process Adherence, Passion for Work Excellence
About HCL Technologies
Job Description
Senior Manager - Operations Noida 7-12 Years INDIA Job Family Delivery Transaction Job Description (Posting). End to End Ownership of the Account,Process Adherence or Compliance ,Team Performance,Attendance,Passion for work Excellence (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) AttendanceorLogin HoursorUnsechduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned ,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution Qualification BCom No. of Positions 1 Skill (Primary) Auto req ID 1383361BR Skill Level 3 (Secondary Skill 1) Domain Competencies (BSERV )-FAO-Receivables,