Senior Guest Service Associate JENNEYS RESIDENCY PRIVATE LTD
JENNEYS RESIDENCY PRIVATE LTD
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Coimbatore
Skills: Team Leadership, problem resolution, operational support, Customer service excellence, Record Keeping Reporting
About JENNEYS RESIDENCY PRIVATE LTD
Job Description
1. **Customer Service Excellence** Provides exceptional customer service by warmly greeting guests, addressing inquiries, and ensuring a positive, memorable experience throughout their visit or stay. 2. **Team Leadership** Supports and mentors junior associates, delegating tasks, fostering collaboration, and maintaining high service standards in alignment with company policies and guest expectations. 3. **Problem Resolution** Handles guest complaints and escalations professionally, identifying solutions quickly to ensure satisfaction and maintain the brand's reputation for quality service. 4. **Operational Support** Manages front desk operations, including check-in/check-out procedures, cash handling, and coordinating with housekeeping or maintenance for seamless service delivery. 5. **Record Keeping & Reporting** Maintains accurate records of guest interactions, incidents, and transactions, compiling daily reports and communicating updates to supervisors and relevant departments. Degree with : Bsc hotel Management Diploma 2 to 5 Years of Experience Job Types: Full-time, Permanent Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person,