Senior Group Manager - Process Training WNS

About WNS

Job Description

As a member of the team at WNS (Holdings) Limited, you will play a crucial role in facilitating new business transition, knowledge acquisition, transfer, and training activities. Collaborating with Training leads, you will ensure the smooth operation of training processes and actively participate in meetings within the program or with other departments as needed. Welcoming and engaging with new hire batches will be a key responsibility, along with managing internal stakeholders and multiple teams to drive key performance indicators. Your role will involve overseeing training metrics and their impact on business outcomes, contributing to the Training Needs Identification/Analysis process, and proposing recommendations for process enhancements. Working closely with stakeholders, you will identify opportunities for process improvements, lead end-to-end project launches, and act as a consultant for operations by identifying quality-related initiatives. Analyzing data to enhance revenue generation, maintaining organizational hygiene through proper documentation, and promoting standardization in training procedures will also be part of your responsibilities. Furthermore, you will advocate for behavioral training programs, encourage team participation, and serve as a mentor to foster a culture of learning and teamwork. Managing Training Management Information Systems for accounts, ensuring compliance with training documentation, and exploring automation and digitization opportunities will be essential for driving operational efficiency and effectiveness. Reporting to the Sr. General Manager/General Manager of Training, you will leverage your corporate management experience, people management skills, strategic thinking abilities, and proficiency in data management and analysis. A background in graduate studies with preferred experience in Travel/TMC will be advantageous for this role. Join us at WNS to contribute to our collaborative and innovative approach in transforming businesses across various industries.,