Senior Front Office Assistant Zone by the park

About Zone By The Park

Job Description

Senior Front Office Associate We are seeking a professional and customer-focused Senior Front Office Associate to join our team. The ideal candidate will have at least two years of experience in front desk operations or a similar customer service role. You will play a key role in creating a welcoming environment for guests and ensuring smooth day-to-day front office operations. Key Responsibilities: Greet and assist guests in a friendly and professional manner Handle check-ins, check-outs, and reservations efficiently Answer phone calls, respond to emails, and manage guest inquiries Coordinate with housekeeping and maintenance teams to ensure guest needs are met Maintain accurate records of guest information and transactions Manage front desk operations and provide support to junior staff Ensure the lobby and front desk areas are clean and presentable at all times Resolve guest complaints or escalate to management when necessary Uphold company policies, procedures, and service standards Requirements: Minimum of 2 years experience in front office, reception, or customer service roles Male candidate required Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proficiency with front desk systems and Microsoft Office Ability to multitask and stay calm under pressure Professional appearance and demeanor Willingness to work flexible shifts, including evenings and weekends Job Type: Full-time Benefits: Commuter assistance Food provided Health insurance Work Location: In person,