Senior Executive - ORM (Customer Service) Honasa Consumer Ltd.
Honasa Consumer Ltd.
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Customer Support, Social media management, Online Reputation Management, Brand management, Communication skills, Competitive Analysis
About Honasa Consumer Ltd.
Job Description
Role & Responsibilities : Responsible to monitor, connect, converse, engage, and enhance brands online reputation. Be a representative of Mamaearth by acting as a central point of contact for leveraging the brands online reputation. Possesses complete functional understanding of the tasks handled by customer support team members; own responsibility to manage execution and reporting customer complaints on social media. Ensure the expected turn-around time is delivered. Overlooking the social media pages across the web through tool/manually once a day to ensure no conversation is missed. Complete coordination with the internal Customer Support team. Preparing pitch reports basis performance and insights. Keeping a regular eye on the competition providing meaningful suggestions way forward to the brand. Constantly seek to make value additions in the tools being used; thereby add value to the brand. Executing all the briefs coming from CS team along with the ORM manager delivering as expected Share timely feedback of the subordinates with the managers also recommending suggestions for improvised operating. Constantly search and identify for any possible new platform where the brand is mentioned. Seeking innovative and effective ways for how the brand can communicate with the target audience on several platforms Analyzing and preparing the brand performance comparative report on monthly and quarterly basis Requirements: 3+ years of relevant experience Graduation is mandatory,