Senior Executive - Operations (BGV)-Client Management BV

About BV

Job Description

We are seeking a skilled and detail-oriented Executive Operations to join ouronsite Background Verification (BGV) team in Kochi. The ideal candidate must have a minimum of 2 years experience in operations, client coordination, or verification-related roles. Prior experience in BGV is preferred but not mandatory. The candidate should be capable of managing multiple verifications, communicating with stakeholders, and ensuring timely and accurate case closures. Key Responsibilities: Coordinate and execute background verification checks. Communicate professionally with clients, universities, employers, and vendors via email and phone Follow up persistently to ensure verifications are completed within the agreed TAT Maintain accurate case records and update verification trackers regularly Validate and compile verification responses and documentation for reporting Escalate delays and exceptions to the supervisor as per process guidelines Ensure adherence to SLAs and quality standards Maintain strict confidentiality of sensitive data Required Skills & Experience: Minimum 2 years of experience in operations, client service, coordination, or back-office roles Excellent communication skills, both written and verbal Strong organizational skills with the ability to handle multiple cases simultaneously Proficiency in MS Excel / Google Sheets for tracking and reporting Attention to detail, accuracy, and accountability Ability to work independently and collaboratively in a fast-paced environment Willingness to work onsite from our Kochi office Preferred (Not Mandatory): Exposure to background verification or compliance processes Experience working with international clients or in the BFSI/HR domain Education: Bachelors degree in any discipline Job Type: Full-time Schedule: Day shift Work Location: In person,