Senior Engineer - Network Services Ribbon Communications

About Ribbon Communications

Job Description

As a Technical Support Specialist, you will be responsible for providing technical support in the development and implementation of customer applications and company products. Your role will involve conducting on-site enhancements, maintenance, and support for both new and existing systems. Additionally, you will be required to implement new product configurations, software upgrades, install network devices, and hardware components or peripherals. Your expertise in diagnosing, troubleshooting, and repairing technical problems will be crucial in ensuring the smooth functioning of systems. It is essential that you have a good understanding of the company and third-party vendor products utilized in the customer's application/systems. In this role, you will be exposed to some complex tasks within the job function and are expected to have mastered most of the basic job duties. While you may receive occasional direction in certain aspects of your work, you should be able to accomplish more straightforward tasks independently. The ideal candidate for this position should have a general proficiency with tools, systems, and procedures required to fulfill the job responsibilities. You may need to consult with senior or specialist staff members on some technical issues to enhance your skills and experience in the field. Overall, as a Technical Support Specialist, your contribution will be instrumental in ensuring the efficient operation of customer applications and company products. Your technical knowledge and problem-solving skills will play a key role in meeting the technical support needs of the organization.,